Report: The Battle to Onboard 2

Two years ago, the first Battle to On-board report looked at how UK consumers saw the bank on-boarding process. It found that, thanks to frustration with slow paper-based processes, and poor online experiences, 50% of UK consumers had abandoned bank account applications.

b2ob2_coverThis follow up report examines the landscape across Europe, looking at countries with an established, universal electronic identity (eID) scheme, those without and those in the process of adopting one. It aims to understand what has changed in the last two years in the UK, Germany, the Netherlands and Sweden.

Download the report now and learn:

  • Have banks improved the experience for customers?
  • What effect does an excellent on-boarding experience have on the customer relationship?
  • What do customers want when it comes to on-boarding and digital identity?

To download the report, click here.

Get in touch

Want to talk to us about what we do, or need some additional information? Don’t hesitate to get in touch.