LocalTapiola Case Study

Digital Identity in Investment and Insurance services

Signicats solution enables strong authentication for our customers contacting us over the phone.

Jyrki Jäppinen, LocalTapiola

Multi-Channel Customer Engagement

Customer facing is changing alongside with digitalization. Even so, speaking with customers is still a major channel also in LocalTapiola. Through a joint offering from TeliaSonera and Signicat, all LocalTapiola’s services can now be offered also over voice.

“TeliaSonera offers multi-channel customer service solution to LocalTapiola, where we have taken customers’ requirements into account and integrated Signicat’s authentication service with our solution. This allows us to jointly drive the customer facing to a new level”, says Juuso Ihalainen, TeliaSonera.

“It has been great to be able to help LocalTapiola together with TeliaSonera. The first customer feedback has been very positive, which gives our joint offering a very good potential for the future”, says Signicat’s Country Manager, Antti Harsunen

LocalTapiola serves private customers, farmers, entrepreneurs, corporate customers and organisations. LocalTapiola’s products and services cover non-life, life and pension insurance, as well as investment and saving services.