Signicat will strengthen If’s customer operations in the Baltic states through its market-leading customer authentication solution
Signicat, the Trusted Digital Identity Company™, has been a trust service provider for If Insurance for over 10 years in Finland, Sweden, Norway, and Denmark. Now, the cooperation has been expanded to include new markets in Estonia, Lithuania, and Latvia.
If has around 3,8 million corporate and consumer customers in Nordic countries and Baltics and is one of the biggest insurance companies in the region. If handles over 1,4 million claims annually, where the success of If’s cross-border activities is based on the continuous innovation of its operations. If has invested heavily in digital customer journeys and more secure channels, as a result of the increasing consumer and compliance demands.
"Year 2020 was a turning point for us where the use of electronic customer channels grew significantly in all customer segments. This made the importance of being able to engage with our customer digitally even more vital for our business” states Mihails Galuška, Identity and Access Management Global Product Manager from If Insurance. “Signicat has been our trust service provider since 2009 and it was a natural choice for us to choose Signicat’s solution for the Baltics since the reliability and coverage of services are important for us and our customers.”
Signicat has supplied If with secure customer authentication solutions for years. One of the key advantages of Signicat’s technology is, unlike its competitors, its internationally scalable, secure, single solution. Signicat’s platform provides a broad coverage of digital identity and electronic signing services across Europe, adhering to strict regulatory requirements. The use of digital identities for secure customer logins supports businesses such as If to manage risk, reduce fraud, and build trust with customers online.
“Since using Signicat’s authentication services in the Nordics, we have increased our customer engagement and satisfaction score” Galuška continues. “We also have millions of digital touchpoints, which enables us to gain better data and insights into our customers’ needs.”
Signicat is one of Europe’s 1000 fastest growing companies recognised by the Financial Times and supports small to large enterprises to engage with their customers securely in the digital realm. Signicat recently acquired Norwegian Encap Security, the Spanish digital identity pioneer, Electronic IDentification and Lithuanian electronic signing provider Dokobit, to further enhance the company’s leadership position in the European RegTech market. With Signicat’s geographic coverage and rapid expansion ambitions, businesses have an accelerated time to market where they can acquire customers faster than ever before. In addition, customers can get access to a business’ products and services through secure and user-friendly channels.
"Over the last years Signicat has invested in expanding geographical coverage in services and If is a great example of a customer to which we provide authentication in several countries with a single contract” says Asger Hattel, CEO of Signicat. “We are grateful that our long-standing cooperation with If will now expands to the Baltic countries.”