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Accessibility statement for Assure (Signicat Capture)

Everyone should have an equal opportunity to use the Signicat Capture app. Our goal is to make our content as accessible as possible for all users. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Signicat Capture

Capture is a web application that businesses can use to perform electronic identity verification (eIDV) of their customers, i.e. to scan and verify identity documents using one or more of the supported eIDV providers. Capture app aims to provide a unique and simple way of integrating these identification services in a web browser.

Measures to support accessibility

Signicat takes the following measures to ensure accessibility of Capture:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our team.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA. Signicat is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Compatibility with browsers and assistive technology

Capture is designed to be compatible with the following assistive technologies:

  • Google Chrome
  • Safari
  • Firefox
  • Opera
  • Brave

Capture is not compatible with:

  • Internet Explorer

Technical specifications

Accessibility of Capture relies on the following technologies to work with the browser:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure the accessibility of Capture, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Capture:

  1. Color contrast: Buttons and links do not have a sufficient color contrast ratio against the background. This fails WCAG 2.1 Success Criterion 1.4.3 Contrast (Minimum). However, you can customize these components.
  2. Responsiveness: The content is not responsive up to a higher scale of zoom (i.e. 400%). This fails WCAG 2.1 Success Criterion 1.4.4 Resize Text and 1.4.10 Reflow.
  3. Keyboard-only usage: The content is not easily operable through a keyboard-only interface, using shortcut keys. This fails WCAG 2.1 Success Criterion 2.1.1. Keyboard.

Assessment approach

Signicat assessed the accessibility of Capture by:

Third-party providers

Capture integrates with other services to perform identity verification.
Below is the list of providers we work with. We have requested their existing accessibility statements and will add them as soon as we receive them.


  • Onfido
  • Electronic ID
    • Accessibility statement: requested
  • Read ID
    • Accessibility statement: requested
  • Facetec
    • Accessibility statement: requested


This statement was created on 22 December 2021.