Trusted Digital Identity Lifecycle in Retail Banking

Manage the entire digital customer engagement journey through the Signicat platform, from onboarding to archiving.

Trusted Digital Identity Lifecycle in Retail Banking

Manage the entire digital customer engagement journey through the Signicat platform, from onboarding to archiving.

Build a trusted relationship with customers through secure, efficient digital identity.

Onboard individuals and organisations, authenticate them on return, record their signed consent, and providing a digital archive that will stand the test of time.

Moving to digital-only customer onboarding is a must-have these days for retail banking institutions. Requiring a manual, paper-based process is no longer acceptable to many consumers. But once a digital process is in place, there is still a large opportunity for improvement. Almost 40% of customers abandon digital onboarding processes due to cumbersome application processes*.

Through streamlined digital onboarding solutions, banks and credit card issuing organizations can improve conversion rates and customer engagement. Furthermore, through secure, mobile-first ongoing customer engagement, you can provide more value by providing access to information and services via a mobile interface. Providing advanced electronic signing functionality to streamline the signing of agreements and obtaining consent enables you to better service your customers.


Rabobank has seen a 90% improvement in conversion rates on application processes through the use of Signicat’s platform.


High-assurance identity validation

Reduce risk and fraud through verified digital customer identity, digitally.


PSD2-compliant mobile authentication

Improve your user experience with streamlined, secure mobile authentication.


Regulatory Compliance

Meet KYC and AML requirements around identity proofing.



Service customers in a broad number of markets


Broad attribute coverage

We support 25+ eIDs, document scanning technologies and other attributes for validation.


Advanced Electronic Signing

Secure agreements and consent through verified electronic signing.


Broad identity method coverage

Signicat supports 25+ Electronic Identity schemes, numerous registry lookup databases, and multiple 3rd party identity verification technologies (such as OnFido) and even social logins. Our open API means we can add additional attributes, schemes and lookups depending on your requirements.


PSD2 SCA-compliant mobile authentication

MobileID, our mobile authentication solution ensures you remain PSD2 SCA compliant while providing a seamless and user-friendly authentication experience for mobile banking. We also provide additional authentication options such as our own identity provisioning, integrating with existing IAM solutions, or using eIDs for authentication.


Advanced Electronic Signatures

A streamlined but secure electronic signing process ensures you can quickly secure agreements and consent from your customers. We can help you set the right level of assurance around securing these agreements by requiring different levels of validation before a document is officially signed.


Onboard individuals or businesses

Onboarding businesses as clients remains a highly manual process. We can work with you to customize a process that validates the individual who is representing the business, confirm they are an approved signatory, conduct KYC and AML checks, and perform checks on the business identity.


Preserve signed agreements and consent

Signed electronic documents, like all digital artifacts, are prone to Moore’s law. Over time they can be brute-force hacked unless they are archived properly. Our Preserve offering ensures your documents remain secure and tamper resistant, even after a customer agreement is terminated.

The Battle to Onboard III

Read our latest research from over 3500 European consumers and discover why digital identity is the key for retail banks to attract and retain more customers.

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For developers

Head to our developer site to connect to our APIs, test against electronic IDs, and discover more about archiving and preservation.

Get in touch

Want to talk to us about what we do, or need some additional information? Don’t hesitate to get in touch.