Without a third-party authentication supplier to provide customer identity assurance, the banking division at Telia Norway—Telia Finance—faced a real challenge when attempting to confirm that its customers actually were who they said they were when online.
This lack of certainty was costing the company money, and was also increasing the risk of fraud. Telia understood that it needed a better solution to address this situation. And they acknowledge that this solution needed to give them complete confidence in the identity of their customers online.
Following a tender process between Signicat and a second provider, Telia Norway selected Signicat as its trusted partner for online customer authentication, feeling that the Signicat solution was the more futureproof of the two. From there, the technical implementation went extremely smoothly.
Tonje Smith-Hansen, Delivery Manager at Telia Finance, explained: “Signicat offered us close support during implementation. My contact was always there when we needed him during the process. I could even call him in the evenings, or at the weekend. We faced no problems with the technical implementation.”
The Signicat solution is now in use to securely authenticate customers wishing to buy mobile phones through Telia Finance. Since implementation, Telia has already seen a number of benefits from partnering with Signicat. For example, cases of fraud have fallen sharply, and the improved customer experience has also seen new subscriptions increase.
Looking ahead, Telia is considering making use of the Signicat’s secure signature solution for potential future service launches.
As the Nordics’ largest mobile services provider, Telia Norway believes mobile technology can do incredible things, enriching
lives and bringing people together. With almost 2.5 million customers across the region, they’ve been doing just that since 1993.