Santander
It’s all about the user experience
Santander Consumer Finance Oy is a Finnish financial institution headquartered in Helsinki, where a team of 150 dedicated professionals supports a wide range of financing needs for Finns – from cars to recreational services. Santander is committed to developing personal financing solutions by continuously introducing new, forward-thinking services to the market.
– We’ve had a strong partnership with Signicat, grounded in Nordic innovation. Signicat’s digital identity and signature services give us a smooth, cost-effective way to securely verify our customers and capture electronic signatures on important financial documents. And we achieve all of this in real-time, directly from various sources, with no middlemen involved. The services seamlessly integrate into our business applications, creating a unified and efficient user experience for both our team and end customers.
Santander
Challenge
Simplicity is one of the keys to sealing deals in today’s digital world. Especially in e-commerce, finding the perfect balance between a reliable yet user-friendly purchasing process can be a challenge. As transaction rates soar, process automation becomes essential to keeping things efficient.
Solution
Electronic signatures have evolved to the point where they’re not just an alternative – they’re often the better option compared to traditional business practices. They provide a solid foundation for online shopping, making things faster and safer. Signicat’s electronic signing technology is scalable and equipped to handle large numbers of processes in a short amount of time.
Result
Santander has fully embraced the advantages of e-commerce. Their all-in-one service allows customers to buy cars online from start to finish. After choosing the perfect car, the customer can review the contract and terms and verify their identity using their banking credentials (via Finnish eID) or mobile ID. The entire process takes only a few minutes – all from the comfort of home, without needing to visit a store.