Heropay

Challenge

Hero’s swift expansion across Europe brought with it multifaceted challenges, particularly in addressing security, compliance, and user experience across diverse regulatory environments. Key obstacles included:

• Regulatory Compliance: Cross-border growth required navigating complex regional regulations. Hero required a PSD2-compliant solution to meet Europe’s stringent standards while streamlining compliance. 
• User Convenience: Security was non-negotiable, but Hero also prioritised providing clients with a fluid and fast authentication process that didn’t disrupt workflows. 
• Fraud Prevention: Handling high-value corporate transactions made Hero a prime target for cyberattacks, including phishing, malware, and identity fraud. Bolstering security without compromising user experience was critical. 

Scaling operations across regions while ensuring robust security, compliance, and an intuitive user experience seemed daunting. Hero needed a trusted partner to overcome these challenges. 

Solution 

Signicat’s MobileID proved to be the perfect match for Hero’s needs, addressing their challenges with precision:

• Strong Customer Authentication: MobileID uses advanced encryption alongside API integration to deliver a cross-border authentication mechanism that ensures full PSD2 and GDPR compliance. This solution empowers Hero to expand into any European market confidently.
• Enhanced User Experience: MobileID offers one of the fastest and most user-friendly authentication processes available. By implementing features like biometric authentication, simple onboarding, and multi-device account recovery, Hero can guarantee both robust security and an effortless user experience.
• Unrivalled Security against Identity Fraud: MobileID’s multi-layered security framework dynamically generates authentication keys and leverages Trusted Execution Environment (TEE) technology to protect sensitive user data. With end-to-end encryption in place, risks associated with phishing, malware, and man-in-the-middle attacks are virtually eliminated. 

Embedded within Hero’s platform, MobileID has optimised the authentication experience for high-stakes corporate transactions while offering a scalable and future-proof framework for continued growth.

Results 

Through its partnership with Signicat and the implementation of MobileID, Hero has revolutionised its authentication capabilities by combining advanced technology with exceptional security for its platform. Key results:

• Achieved Full PSD2 Compliance: Hero now meets regional standards effortlessly, unlocking opportunities for streamlined cross-border growth. 
• Strengthened Fraud Prevention Measures: Sophisticated identity protections have lowered the risk of cyber threats while securing high-value transactions. 
• Enhanced User Experience: Faster, uninterrupted authentication processes have improved operational efficiency and significantly increased client satisfaction. 

Above all, Hero’s collaboration with Signicat enables the fintech leader to stay focused on its core mission of empowering businesses, all while remaining agile in the face of evolving regulatory, cybersecurity, and scaling demands.

This success story illustrates the strength of Signicat’s MobileID as a reliable and compliant solution for companies looking to grow across Europe. 

“At Signicat, we are proud to partner with Heropay to launch MobileID in France. This collaboration showcases the versatility of our platform in fulfilling both KYC and KYB requirements, while emphasizing our ongoing commitment to the French market, where we already have a strong presence, like our project for the digitization of Sesam Vitale's Carte Vitale card with our VideoID solution. The introduction of MobileID highlights our ability to deliver solutions that adapt to the evolving needs of this dynamic market.” – Farouk Ourabah, Key Account Manager at Signicat.