ANVA creates software solutions that enable its clients to work efficiently and conveniently. Its clients work across the insurance, mortgage and finance industries, meaning they handle sensitive customer data. Following the enactment of GDPR in Europe, ANVA’s clients needed a way to ensure confidential data and communication could be safely exchanged with customers digitally.
As the privacy of email or messaging platforms is not always guaranteed, some of ANVA’s clients switched back to paper mail once GDPR was enforced, as they did not know how else to communicate while complying with the new legislation. This meant that its clients couldn’t be certain the sender or receiver was who they said they were, resulting in slower processes, and an increased risk of fraud.
ANVA knew there was an urgent need for a secure digital solution that could verify the identity of its customers and provide ongoing authentication, and it needed a partner that could ensure this process was safe, convenient, and simple.
ANVA saw it as the company’s responsibility to create a solution to protect the privacy of its clients’ customers in-line with regulatory requirements, and so created a secure messaging platform called Safebay that can also be used for video conversations. However, to truly meet its responsibility, ANVA needed a partner that could provide a convenient, and secure method of authentication for Safebay to verify the sender and receiver.
ANVA identified and selected Rabo eBusiness, a joint venture by Rabobank and Signicat, as the only Digital Identity Service Provider that could help it digitize the identity authentication process. Rabo eBusiness is also the only provider that allows customers to use new digital ID schemes like iDIN—the bank-led Dutch national electronic ID—for digital onboarding, login and signature.
ANVA was able to integrate the authentication platform into its Safebay solution using a single API. Users of the Safebay app can then easily identify themselves with their existing iDIN credentials to prove they are who they say they are.
Since the implementation of the authentication service in August 2018, ANVA has seen immediate results for its clients. The reduction in cost and time varies dependent on the type of process and the nature of the client. However, this can be demonstrated through the example of one of its mortgage advisor clients.
The average time to complete the mortgage process in the Netherlands is 21 hours. When calculated with the mortgage advisor’s hourly rate of €123 per hour, the total cost of an average mortgage process is €2,500. The process involves multiple contact moments and the requirement to exchange 16 different documents.
Using the Safebay solution, the mortgage advisor can now complete these contact moments and deliver relevant documentation through the secure messaging platform with ease. This has resulted in a time saving of four hours, and when calculated with the average hourly rate results in a total cost saving of €500, which translates to a 20% saving across all mortgage applications. Customers also get back, on average, one and a half hours, as they can complete the process remotely.
The most important result from the deployment is the ability to securely identify users with iDIN. This means that all data and documents are end-to-end encrypted, and clients can also be sure that their online processes are GDPR compliant.
Established in 1975 in the Netherlands, ANVA proudly software advanced solutions for the insurance industry. It is a total supplier in the field of software and support for insurers, but also service providers and financial advisors.
More than 10,000 financial professionals use its software to offer insurance products to their customers in the Netherlands and the Caribbean.
“It’s not easy to find a partner that shares the same mindset, but Signicat was able to visualize the future in the same way.”