# The challenge
Prior to partnering with Signicat, online customer authentication at Alisa Bank, former Fellow Finance, was achieved through in-house integration with the Finnish TUPAS system. This meant maintaining technical interfaces and contracts with multiple banks, which was seen as an ineffective and expensive solution.
Alisa Bank wanted to reduce costs and resources allocated to the old customer authentication process by partnering with a single provider capable of supplying needed authentication solutions.
# The solution
Signicat started to solve the issue by carefully assessing Alisa Bank’s core challenges, working closely with key stakeholders to define desired outcomes and subsequently onboard the appropriate solution successfully. Signicat concluded that the customer identification solution was the ideal fit for Alisa Bank in Finland and Denmark.
# The result
Signicat’s customer authentication solution has made a significant impact at Alisa Bank. Since integrating the solution into Alisa Bank’s processes, the company no longer needs to maintain individual contracts with every bank, while Signicat handles the technical aspects from end to end. As a result, Alisa Bank estimates that it has saved a lot of costs associated with customer identification.