Contact Support

How to Get the Help You Need
To ensure you get the fastest and most accurate assistance, please see the support options below.

Find Answers Instantly with Our Online Resources
Try our AI assistant:

For technical or developer questions, please check our developer documentation. You can search the docs and use the AI assistant - located by the search bar - for immediate help.

For Dokobit e-signing issues, the quickest support is available in our help centre and there our AI assistant is located in the bottom right.

Contacting Our Support Team
If you can't find what you need in our online resources, our support teams are ready to help.

For most Signicat products, the most direct way to get help is by creating a support ticket in the Signicat Dashboard under the 'Contact Us' section. This ensures your request is routed to the right experts quickly.

If you have a Dashboard account but are unable to log in, please use this form for assistance.

For Benelux solutions, if your inquiry is about a solution developed by Signicat Benelux (formerly Connectis) - such as eID Hub, eHerkenning broker, or CIAM - please email the team at technicalsupport@signicat.com.

Other Inquiries
For any non-technical matters, please use the following contacts:

For invoice questions, email our accounting team at invoice@signicat.com.

For all other needs, please contact our sales or office teams directly.