Technical Support Specialist, Finland

About the Position

Signicat is continuing to attract an increasing number of new, local and international business customers, many of which are large enterprises with wide reach. In addition, our existing customers are broadening their expectations of our products and services, and we are passionate and focused on delivering a consistent quality to all.

Due to this expansion, to strengthen our service organization and our business in Finland, we are looking for persons with excellent troubleshooting skills, experience with B2B customer support or premier services, energy and passion for helping others, and focused on the customers receiving significant value from our services. If you have these skills, then this might be the right job for you.

The role includes responsibilities for activities like:

Reactive and proactive technical and product support for Signicat’s Finnish customers
A key role in onboarding of new Signicat customers, sometimes as a leader of virtual teams
Provide pre-sales assistance to the Finnish Sales team
Contribute to get the highest possible adoption of the products sold
Be the link between Signicat’s Operations department, Finnish Sales team and the customers’ technical and business teams
Participate in further development of Signicat’s service product in Finland

Essential qualifications:

– Have a minimum bachelor’s degree within IT
– Have a service oriented mindset and can represent Signicat in a professional manner
– Enjoy challenges and can solve them
– Excellent communication and interviewing skills
– Speaks and writes Finnish fluently
– High proficiency in spoken and written English

Desirable qualifications:

– Have knowledge of ITIL or ISO27001
– Have experience with IT-related customer service tasks
– Have competence in programming, front-end or back-end
– Written and oral skills in a Scandinavian language (Norwegian, Swedish and Danish)

The position will be located at our Finnish office in Leppävaara, Espoo. The position will require occasional travelling, especially to the Signicat headquarters in Trondheim, where the rest of the service and support organization is located.

You will report to the Head of Operations.

About Signicat

Signicat is a Digital Identity Service Provider (DISP) and is one of the leading providers of electronic identity and signature solutions in Europe/globally. Our security solutions are used at all financial levels from government and big banks to small business—and everywhere in between.

We continue to be leaders in innovative security solutions, reducing risk while providing a smart and intuitive user experience. Signicat has earned the trust of institutions and businesses by providing user authentication, electronic signing, identity proofing and document preservation. We are innovators in fingerprint authentication, two-step verification and other generated one-time passwords.

We are a fast-growing company that has track record of success as one of the most complete providers of electronic identification services for the Nordic and European markets. While enjoying continued growth we have kept the best of our ‘startup’ ethos, encouraging creativity, initiative and independence to get things done. We value the well-being of each employee and all work together to create a supportive and inspiring work environment.

Signicat has more than 100 employees at offices in Trondheim (headquarters), Oslo, Copenhagen, Helsinki, Stockholm, Amsterdam, Lisbon, London and Frankfurt. Our focus is security and professionalism and we are constantly working to improve our product and ourselves. If you want to be part of our highly talented, professional and creative team then we want to hear from you!

Signicat is one of the leading providers of electronic identity and signature solutions in Europe.

We reduce risk in smart ways making it easy for companies to offer online authentication, identification and electronic signatures. Our teams are passionate about our mission to create the safest solutions for tomorrow’s challenges.

We are proud to provide identity assurance and authentication to over 450 European businesses and institutions in sectors such as government, banking, finance, insurance and eCommerce.

Contact person:

Hallvard Olaisen
COO
+47 951 36 561
hallvard.olaisen@signicat.com

Posted in careers.