Technical Support Specialist, The Netherlands

Signicat is one of the leading providers of electronic identity and signature solutions in Europe. We deliver online trust-based services to the public and private sector globally.

We reduce risk in smart ways making it easy for companies to offer online authentication, identification and electronic signatures. Our teams are passionate about our mission to create the safest solutions for tomorrow’s challenges. We are proud to provide identity assurance and authentication to over 430 European businesses and institutions in sectors such as government, banking, finance, insurance and eCommerce.

About the Position
Signicat is continuing to attract an increasing number of new, local and international business customers, many of which are large enterprises with wide reach. In addition, our existing customers are broadening their expectations of our products and services, and we are passionate and focused on delivering a consistent quality to all.

Due to this expansion, to strengthen our service organization and our business in The Netherlands, we are looking for persons with excellent troubleshooting skills, experience with B2B customer support or premier services, energy and passion for helping others, and focused on the customers receiving significant value from our services. If you have these skills, then this might be the right job for you.

The role includes responsibilities for activities like:
• Reactive and proactive technical and product support for Signicat’s customers from the BeNeLux area
• A key role in onboarding of new Signicat customers, sometimes as a leader of virtual teams
• Provide assistance to the Dutch Sales & pre-Sales team
• Contribute to get the highest possible adoption of the products sold
• Be the link between Signicat’s Operations department, Dutch Sales team and the customers’ technical and business teams
• Participate in further development of Signicat’s service product in the Netherlands

Essential qualifications:
• Have a minimum bachelor’s degree within IT
• Have a service-oriented mindset and can represent Signicat in a professional manner
• Enjoy challenges and can solve them
• Excellent communication and interviewing skills
• Speaks and writes Dutch fluently
• High proficiency in spoken and written English

Desirable qualifications:
• Have knowledge of ITIL or ISO27001
• Have experience with IT-related customer service tasks
• Have competence in programming, front-end or back-end

The position will be located to our Dutch office, in The Hague. The position will require some travelling, especially to the Signicat headquarters in Trondheim, where the rest of the service and support organization is located.

You will report to the Head of Operations.

About Signicat
Signicat is a Digital Identity Service Provider (DISP) and is one of the leading providers of electronic identity and signature solutions in Europe/globally. Our security solutions are used at all financial levels from government and big banks to small business—and everywhere in between.

We continue to be leaders in innovative security solutions, reducing risk while providing a smart and intuitive user experience. Signicat has earned the trust of institutions and businesses by providing user authentication, electronic signing, identity proofing and document preservation. We are innovators in fingerprint authentication, two-step verification and other generated one-time passwords.

We are a fast-growing company that has track record of success as one of the most complete providers of electronic identification services for the Nordic and European markets. While enjoying continued growth we have kept the best of our ‘startup’ ethos, encouraging creativity, initiative and independence to get things done. We value the well-being of each employee and all work together to create a supportive and inspiring work environment.
Signicat has more than 100 employees at offices in Trondheim (headquarters), Oslo, Copenhagen, Helsinki, Stockholm, Amsterdam, Lisbon, London and Frankfurt. Our focus is security and professionalism and we are constantly working to improve our product and ourselves. If you want to be part of our highly talented, professional and creative team then we want to hear from you!

About the Signicat’s Dutch office
The Dutch team exists out of team of commercial experts with a broad Industry knowledge and is conveniently situated a stone’s throw from Centraal Station, on the cusp of the city centre. This unique red brick building designed in the Amsterdam School architectural style is an iconic landmark on the city’s skyline and well known throughout the Hague. Formerly the Esso headquarters, this is a building with history and presence. Spaces Rode Olifant is easily accessible by car and has excellent transport links located only eight minutes walking distance from Central Station. Set up your work spot, plug into our energy and start accelerating together while overlooking beautiful Malieveld

Signicat offers a full-suite of benefits and competitive compensation. If you are looking for a new opportunity, we look forward to hearing from you. Please submit your resume to:

Marco Gouw
Director of Sales
Marco.gouw@signicat.com
+31 (0)657001483

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